800-400-4767
Innovative Trenchless Pipe Restoration and Expert Plumbing Since 1970
Professional Plumbing Services
Water, Sewer & Drain Lines
FAQs
At S.O.S. Plumbing, we are asked lots of questions about plumbing--from customers and people we meet outside the job. We never mind explaining what we do--it's part of being among the best in your field. In Southern California, S.O.S. Plumbing and Expert Drain Cleaning Service is recognized as an excellent company that provides great service and value, honest estimates and certified, licensed, knowledgeable technicians and managers. Why wouldn't we love talking about our passion and business?
However, for some of those frequently asked questions, you might find the answer below.
Q: I see on your web site that you do a lot of commercial work. I just have a simple problem--my kitchen sink drains very slowly. Can you still hel
p me?
A: Absolutely. We will be happy to come out and check your slow drain. If you have a more serious problem, S.O.S. Plumbing offers emergency service 24 hours a day, 7 days a week—call us at 800-400-4767.
Q: We just spent a lot of money landscaping our front yard. Now we discover we have a bad sewer line. Is there a way to fix the problem without destroying thousands of dollars of work?
A: Yes. We will need to evaluate the situation, but often trenchless technology allows us to repair the pipe or sewer line with minimal damage to the surrounding area. We guarantee our work and your satisfaction.
Q: My water bill has gone up slightly in the past few months. Is this a sign that I have a leak somewhere?
A: It could be. If you have water running free of the pipes, that's like throwing money down a hole with higher water bills. Let us come out and investigate the situation with our specilized detection equipment and expertise. We'll give you a rasonable, fair quote for the job in a timely manner—or let you know there is no problem after all. Customer service is what S.O.S. Plumbing and Expert Drain Cleaning Service is all about.
Q: We have a problem in one of our bathrooms, but we run a busy club. Can you get in and fix our problem during the day, in time for us to open for business that night?
A: Of course how fast we can fix the problem depends on the problem itself. But in most cases we can take care of a situation in a day. Rest assured, we will make repairs as quickly as possible so you are up and running again with as little inconvenience as possible.
Q: My toilet keeps backing up. I plunge it and it's okay but soon it's stopped up again. What can be the problem?
A: It's possible you have a partial clog, but we will need an on-site inspection to be sure. If the problem recurs, you shouldn't let it go on—the situation will only get worse.
Q Is plumbing work covered under most insurance policies?
A: Many insurance companies will help with costs or cover them completely. S.O.S. Plumbing and Expert Drain Cleaning Service can help by providing all the information most insurance companies want.
Q: I keep hearing about the Costa Mesa Sanitation Project. Our family is low-income--will this program help me?
A: The Costa Mesa Sanitation Project is a way Costa Mesa helps its residents and the city avoid plumbing problems. There are some qualifications you must meet and a form that must be completed. S.O.S. Plumbing and Expert Drain Cleaning Service is happy to be a major player in the Costa Mesa Sanitation Project.
Q: How do I know if I have a water pipe leak or a sewer problem--what's the difference?
A: Water pipes are within the structure and the sewer line extends between the structure and the street connection. There are many things to watch for when determining if you have a leak, such as: running water sounds, wet spots, puddles of water, warm spots on the floor or wall, a mold smell, higher water bills, and more.
Q: What is trenchless technology?
A: Trenchless tchnology is a way to repair a pipe or sewer line with minimal disturbance to the area around the pipe. It's physically and cost effective. S.O.S. Plumbing and Expert Drain Cleaning Service is an expert in Orange and surrounding counties in this very reliable process.
Q: How can you guarantee your work?
A: At S.O.S. Plumbing and Expert Drain Cleaning Service we can guarantee our work for a variety of reasons: our technicians are all highly trained experts, we carry our own equipment on the trucks so we know what we're dealing with and what we need is always available, our managers are recognized by other experts in the plumbing industry, and we don't contract out any of our work—when you call S.O.S. Plumbing you get us, not some other service we call in. We know our work and our equipment, and we're on your job from beginnign to end, so you can trust that your job is handled correctly.
Q: What experience does S.O.S. Plumbing have? How do I know you're the best for my job?
A: Our technicians are all highly trained experts. Our managers have decades of experience and are recognized by their peers within the industry as experts. We routinely are recommended by other plumbing companies to consult on problems, making us "the plumber's plumber." Check out our testimonials to read about our great customer service and attention to detail.
Q: What can I do for myself to keep from calling a plumber to begin with?
A: Here are some common causes of clogged drains that can be prevented. Watch for these signs of possible problems, and then take care of them as soon as you see them by taking action yourself or calling a reputable plumbing expert like S.O.S. Plumbing and Expert Drain Cleaning Service.
Q: My house is on a slab, with the pipes under it. How do you go about fixing slab leaks?
A: Slab leaks pose particular problems, but S.O.S. technicians are prepared and trained to handle them. See the page all about slab leaks to learn what we do.
Q: I usually drop medications that have expired down the toilet. Recently, my neighbor told me I shouldn't do this. Why not?
A: Your neighbor is right. The California Pharmacists Association says that unused medications and over-the-counter drugs flushed down the toilet pollute the environment. Instead, take them to a collection center (no controlled substances), or seal them in a sturdy cardboard container and dispose of them where children and animals don't have access. For Household Hazardous Waste (HHW) Collection Events call 1.800-238-0172 in L.A. County
or 714-834-6752 in Orange County. For more information, see the information for no drugs.
Q: How do I go about finding a good plumbing contractor?
A: We believe S.O.S. Plumbing is the best plumbing contractor available in the Orange County, Los Angeles County and San Bernardino County areas. See our promise and read about the code of ethics we follow as a member of the national organization of Plumbing-Heating-Cooling Contractors. For more tips, see below. If a contractor you are considering won't agree to these ten items, you should take a second look. (From the California State License Board - 800-321-CSLB (2752)):
- Hire only licensed contractors
- Check a contractor's license number online at www.cslb.ca.gov or by calling 800-32r-CSLB (2752)
- Get three references, review past work
- Get at least three bids
- Get a written contract and don't sign anything until you completely understand the terms
- Never pay more than l0% down or $1,000, whichever is less
- Don't let your payments get ahead of their work. Keep records of payments
- Don't make a final payment until you're satisfied with the job
- Don't pay cash
- Keep a job file of all papers relating to your project
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